Frequently Asked Questions

LW Flooring does not currently sell to individual home owners. However, we are happy to refer you to the closest dealer in your area.
You can call our service department at (352) 328-7491 and they will provide you with this information.

For more information on the dealer closest to you, please contact our customer service department at (352) 328-7491 and we will provide you with this information.

LW Flooring is currently working with several third-party shipping companies in order to provide you with the best quality service at the best rates.

For more information, contact our shipping department via email shipping@lwflooring.com and they will be able to answer any shipping related questions.

The dealer who purchased our material, if it falls within our return policy guidelines, may return the material.

To find out if the order falls within the return policy guidelines, please contact our customer service department at (352) 328-7491.

If you are a homeowner, ask the store you purchase the material from to file a claim with LW Flooring. We review and investigate each claim promptly.

For more information, contact our claims department at info@lwflooring.com.

You are welcome to get a second opinion by contacting an independent, certified flooring inspector.

If the certified inspector finds a warranty-covered issue with the flooring, please submit a copy of the findings to our claims department to have your claim re-evaluated.

You can find and download recommended maintenance and care tips on the Installation & Maintenance page.

All products are allowed an acclimation period of 72 hours under normal living conditions.