Frequently Asked Questions

Can I buy directly from LW Flooring?

 

LW Flooring does not currently sell to individual home owners. However, we are happy to refer you to the closest dealer in your area.

You can call our service department at 1-888-460-1165 and they will provide you with this information.

Where can I buy LW Products?

 

We are currently represented in the following states: Florida, Georgia & Texas.

For more information on the dealer closest to you, please contact our customer service department at 1-888-460-1165 and we will provide you with this information.

Where is my order / ETA on material?

 

LW Flooring is currently working with several third party shipping companies in order to provide you with the best quality service at the best rates.

For more information, contact our shipping department via email shipping@lwflooring.com and they will be able to answer any shipping related questions.

Can I return material?

 

The dealer who purchased our material, if it falls within our return policy guidelines, may return the material.

To find out if the order falls within the return policy guidelines, please contact our customer service department at 1-888-460-1165.

How do I file a claim?

 

If you are a homeowner, ask the store you purchase the material from to file a claim with LW Flooring. We review and investigate each claim promptly.

For more information, contact our claims department.

Don't agree with the claim findings?

 

You are welcome to get a second opinion by contracting an independent, certified flooring inspector.

If the certified inspector finds a warranty-covered issue with the flooring, please submit a copy of the findings to our claims department to have your claim reevaluated.

How do I clean my floor?

 

You can find and download recommended maintenance and care tips in the Resources page under General Maintenance.

How long does LW Flooring recommend floors to acclimate?

 

All products are allowed an acclimation period of 24-48 hours under normal living conditions.

 

Disclaimer: The digital images displayed on this site depict the most accurate representation of our products as possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and what is visually represented on your screen. For a valid representation of the true color and other attributes of these products, we recommend viewing a physical sample of the product(s).